Welcome to the Entertainment Earth FAQ!

• Can I get extra info about new preorders or product ETAs from Client Services?
• Here's how to easily contact us...

• How can I change my email address or password?
• How can I review items I have on backorder or pre-order?
• How can I review my order history?
• How can I update my address?
• How can I update my credit card/payment information?

• How can Entertainment Earth offer a Mint Condition Guarantee?
• How do you determine when to sell not-mint condition items?
• What about the condition of pre-orders?
• What is a "Not Mint" item? Do you sell things in not-mint condition?
• What is the Entertainment Earth Mint Condition Guarantee™?
• When does the Mint Condition Guarantee NOT apply?
• Why is mint condition nearly impossible to find?

• What is the Entertainment Earth 110% Low Price Guarantee?

• Do you offer Free Shipping?
• When, exactly, will items be in stock? Am I guaranteed to get an item by the availability date?
• What if an item, description, price, or other content on the website is inaccurate?
• Risk Free Shopping! Order Now and We'll Charge Your Credit Card Later!
• What if my credit card/payment method declines?
• Are your prices in USD?
• Why is there an authorization on my credit/debit card?

See all articles in Ordering →

• What do your stock statuses mean?

• Can you double-box / double-pack my order?
• Can you leave special instructions for the delivery person?
• Can you mark my international shipment as a "gift" to reduce customs charges? What paperwork is included with my order?
• Can you send my order in a plain box?
• Domestic USA Shipping Methods
• Domestic USA Shipping Rates
• Do you accept international orders?

See all articles in Shipping →

• Am I going to get all the figures listed in a specific assortment?
• Can you announce action figure case breakdowns any sooner?
• Can you send me a factory-sealed case of action figures?
• How does Entertainment Earth determine if figures will be sold as a set versus a case?
• How does Entertainment Earth determine when action figures will be sold individually?
• I have seen the (new figure, new toys, etc.) at my local store or elsewhere online. Why don't you have them yet?
• In the past, you've had a lot of items that sold out and then came back. There's an item I'm looking for and was wondering when it might come back in stock.

See all articles in Action Figure FAQ →

• I have a great idea for an exclusive for you! Who can I suggest it to?
• What Entertainment Earth Exclusive items do you have? Will you carry more in the future?
• What happened to those older exclusives you used to have that sold out? Are you going to get more?

• Hassle Free 90-Day Return Policy
• How do I request a return?
• What if I receive a mint product in not-mint condition?

• What happens after I respond to NoFraud?
• What if I didn't make the transaction that NoFraud is inquiring about?
• Who is NoFraud and why did I receive a message from them?
• Will NoFraud ask for any personal information?

• Can I join if I am not in the United States?
• Do Affiliates get commissions from all sales?
• Does it cost anything to become an Affiliate?
• How does the Entertainment Earth Affiliate Program work?
• How much commission can I make?
• How often are Affiliates paid?
• On what platforms can Affiliates earn commissions?

See all articles in Affiliate Program →