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Welcome to the Entertainment Earth FAQ!
Search or browse our Knowledge Base below. You can call us too @ 1-818-255-0095 or email hello
Here's how to easily contact us...
Do you accept international orders?
How will my items be packed? What materials do you use?
How can I track my order?
International Shipping Rates
International Shipping Methods
Domestic USA Shipping Rates
Domestic USA Shipping Methods
International Duties, Taxes, and Regulations
View all articles in “Shipping”
Why pre-order now? ("Coming Soon" is good for you!)
How can I get your print catalog?
What methods of payment do you accept?
How can I pay with PayPal?
Why is there an authorization on my credit/debit card?
How can I cancel my order?
Do you charge sales tax?
Am I guaranteed to get an item in the promised shipping period or by the availability date?
View all articles in “Ordering”
Hassle Free 90-Day Return Policy
Who is NoFraud and why did I receive a message from them?
Once you confirm the transaction, you're good to go!
Not to worry - NoFraud will never ask for your personal information.
What if I didn't make the transaction?
How much commission can I make?
Who can join?
I have a blog. Can I make money?
Does it cost anything?
How does the Entertainment Earth affiliate program work?
What makes the Entertainment Earth affiliate program special?
Do I get commissions from all sales?
When will I be paid?
View all articles in “Affiliate Program”
Low Price Guarantee
What is the Entertainment Earth 110% Low Price Guarantee?
What do your Client Services reps know that's not on the website?
What are the details of the Daily Deal promotion?
Action Figure FAQ
What is a "wave"?
What exclusive Star Wars items do you have? Will you carry more in the future?
In the past, you've had a lot of items that sold out and then came back. There's an item I'm looking for and was wondering when it might come back in stock.
Can I "subscribe" to order all the figures from you?
Am I going to get all the figures listed in a specific assortment?
When, exactly, will the new figures be in stock?
I have seen the (new figure, new toys, etc.) at my local store or elsewhere online. Why don't you have them yet?
Some items you sell don't have a height but say things like "1:6 scale" or "1:10 scale." What does that mean?
View all articles in “Action Figure FAQ”
Entertainment Earth Exclusives FAQ
What exclusive items do you have planned? You can tell me... I can keep a secret!
What happened to those older exclusives you used to have that sold out? Are you going to get more?
I have a great idea for an exclusive for you! Who can I suggest it to?
Mint Condition Guarantee
What is the Entertainment Earth Mint Condition Guarantee™?
Why is mint condition nearly impossible to find?
What about the condition of pre-orders?
How can Entertainment Earth offer a Mint Condition Guarantee?
What if I receive a mint product in not-mint condition?
When does the Mint Condition Guarantee NOT apply?
What is a "Not Mint" item? Do you sell things in not-mint condition?
How do you determine when to sell not-mint condition items?
What do your stock statuses mean?
Using Your Account
How can I review my order history?
How can I update my address?
How can I update my credit card / payment information?
How can I review items I have on backorder or pre-order?
How can I change my email address or password?