Entertainment Earth Help
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Welcome to the Entertainment Earth FAQ!
Search or browse our Knowledge Base below. You can call us too @ 1-818-255-0095 or email
Here's how to easily contact us...
Do you accept international orders?
How can I track my order?
International Shipping Rates
International Shipping Methods
Domestic USA Shipping Rates
Domestic USA Shipping Methods
International Duties, Taxes, and Regulations
If my order requires multiple shipments, how am I charged for shipping and processing?
View all articles in “Shipping”
Why pre-order now? ("Coming Soon" is good for you!)
How can I get your print catalog?
What methods of payment do you accept?
How can I pay with PayPal?
Why is there an authorization on my credit/debit card?
How can I cancel item(s) from my order?
Do you charge sales tax?
Am I guaranteed to get an item in the promised shipping period or by the availability date?
View all articles in “Ordering”
Hassle Free 90-Day Return Policy
Who is NoFraud and why did I receive a message from them?
What happens after I respond to NoFraud?
Will NoFraud ask for any personal information?
What if I didn't make the transaction that NoFraud is inquiring about?
What does it mean to be an Affiliate?
How does the Entertainment Earth Affiliate Program work?
What makes the Entertainment Earth Affiliate Program special?
Do Affiliates get commissions from all sales?
Does it cost anything to become an Affiliate?
How often are Affiliates paid?
What Tax ID information is required to become an Affiliate?
On what platforms can Affiliates earn commissions?
View all articles in “Affiliate Program”
Low Price Guarantee
What is the Entertainment Earth 110% Low Price Guarantee?
What do your Client Services reps know that's not on the website?
What are the details of the Daily Deal promotion?
Action Figure FAQ
What is a "wave"?
What exclusive Star Wars items do you have? Will you carry more in the future?
In the past, you've had a lot of items that sold out and then came back. There's an item I'm looking for and was wondering when it might come back in stock.
Can I "subscribe" to order all the figures from you?
Am I going to get all the figures listed in a specific assortment?
When, exactly, will the new figures be in stock?
I have seen the (new figure, new toys, etc.) at my local store or elsewhere online. Why don't you have them yet?
Some items you sell don't have a height but say things like "1:6 scale" or "1:10 scale." What does that mean?
View all articles in “Action Figure FAQ”
Entertainment Earth Exclusives FAQ
What exclusive items do you have planned? You can tell me... I can keep a secret!
What happened to those older exclusives you used to have that sold out? Are you going to get more?
I have a great idea for an exclusive for you! Who can I suggest it to?
Mint Condition Guarantee
What is the Entertainment Earth Mint Condition Guarantee™?
Why is mint condition nearly impossible to find?
What about the condition of pre-orders?
How can Entertainment Earth offer a Mint Condition Guarantee?
What if I receive a mint product in not-mint condition?
When does the Mint Condition Guarantee NOT apply?
What is a "Not Mint" item? Do you sell things in not-mint condition?
How do you determine when to sell not-mint condition items?
What do your stock statuses mean?
Using Your Account
How can I review my order history?
How can I update my address?
How can I update my credit card / payment information?
How can I review items I have on backorder or pre-order?
How can I change my email address or password?