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Mint Condition Guarantee Displaying 1 - 8 of 8 items found (8 listed).
Topic: Mint Condition Guarantee
What is the Entertainment Earth Mint Condition Guarantee?

Since 1996, Entertainment Earth's original, groundbreaking Mint Condition Guarantee has ensured that you as a valued client receive the best possible product in the best possible condition.

  • We guarantee that in-stock action figure, bobblehead, toy, and other packaging is shipped in the best condition, and that it is the best possible packaging available anywhere, unless otherwise noted in a product's name or description.

  • Many stores unpack factory-sealed cases of action figures and other items, and put them directly on a rack without regard to bent cards, crushed packaging bubbles, or other damage. Entertainment Earth, however, inspects each and every item before we ship it to you. If any defect is found, we won't ship it, and if the shipping company damages a product, we will replace it.

  • We guarantee that the product you receive has no price stickers, security stamps, or hole punches. Many retail stores put price tags or security stickers on toys, action figures, etc., thus reducing their potential collectible value. Entertainment Earth never affixes price stickers or security stamps, or punches holes in products.

  • We guarantee that we do not remove rare items or variations from the products we ship to you. We ship you the exact product the manufacturer sends to us, and we never do anything to your collectible to reduce its aftermarket value.

  • Finally, we guarantee to sell you original product. All the items we sell are officially licensed (if necessary) and come in original packaging.

    This guarantee is subject to the rest of the terms listed in this section.

  • Topic: Mint Condition Guarantee
    Why is C-10 Mint Condition nearly impossible to find?

    To understand why most action figures, toys, and the like are not in C-10 condition, you need to know where these items come from and how they get to your door.

    Most action figures, bobbleheads, toys, and similar items are made in China. Unlike electronics, computers, or other consumer appliances, they are typically mass produced, packaged, and placed in cardboard boxes (a.k.a. "cases") without additional padding or foam. Why? Because toys are usually meant to be opened and played with by children. They are not designed for collectors to keep.

    These items are thrown on a ship in China, come across the stormy Pacific Ocean, arrive in Seattle or Long Beach, are tossed onto trucks, and arrive at a manufacturer's domestic warehouse. They are then sorted and pitched onto new trucks that deliver them to our warehouse. It is only at our warehouse that we inspect each and every item for its condition, because no other party along the delivery route really cares about the condition of these products. After all, they are meant to be opened and played with by children.

    This example is important, because when you receive a product from us it may indeed have a small scratch or dent on the window box, or a slight crease in the cardboard. This is perfectly normal and usually indicates that the entire batch - thousands of units - is in exactly the same condition… or worse. In this situation, you may receive an item in C-8 condition, but we guarantee that it is the best condition available anywhere.

    Topic: Mint Condition Guarantee
    What about the condition of pre-orders?

    Because we accept orders for items well in advance of their release, we cannot predict the condition in which they will arrive at our warehouse. If the condition is lower than C-8 when an item gets here, we will post that condition on our website. You can also call or e-mail us about the condition of any item. In addition, we promise that the item we send to you, unless otherwise noted, is in the best condition possible. We absolutely choose the best pieces from our inventory to ship to you.

    Topic: Mint Condition Guarantee
    How can Entertainment Earth offer a Mint Condition Guarantee?

    Our quality control and shipping experts inspect all the items we sell to you. When they find a product in not-mint condition (C-7 or worse), they return that product to our merchandising department, who removes it from inventory. Our merchandising department then determines if it can be resold in not-mint condition. If it can, the price is reduced and it is offered for sale as a clearly labeled not-mint item.

    Topic: Mint Condition Guarantee
    What if I receive a mint product in not-mint condition?

    If a product reaches you in not-mint condition (below C-8), we will determine if the shipping carrier affected the condition of your item. Either way, after receiving the damaged item back from you, we will replace it if the item is still available. If we do not have any additional units available for replacement, the only remedy is to offer you a refund. Please see our Return Policy for more information.

    Topic: Mint Condition Guarantee
    When does the Mint Condition Guarantee NOT apply?

    Our Mint Condition Guarantee does NOT apply to items specifically labeled "not mint" in the name of the product, the item number, or the product description. It does not apply to gift items, housewares, home decor, plush items, or apparel, where Mint Condition is simply unnecessary. It does not apply to custom-made artwork or custom bobbleheads. It also does not apply to sales to affiliates, affiliate stores, retail partners, wholesale customers, or retail clients who receive discounted pricing. We will ship full cases of toys, action figures, bobbleheads, and other items and inspect them to insure C-8 or better on shipment, but we will not replace individual non-mint pieces. Damaged cases with clear shipping damage will be claimed with the shipping carrier and replaced, if possible. Sales are final to affiliates, affiliate stores, retail partners, and wholesale customers.

    Topic: Mint Condition Guarantee
    What is a "Not Mint" item? Do you sell things in not-mint condition?

    Not-mint condition generally refers to items that are "retail store quality" and may have bent, damaged, or creased packaging. The product itself is in perfect condition, unless otherwise noted. So, if you like to play with your stuff instead of keeping it in pristine packaging, the items we sell that are not in mint condition are a great way to get a small discount.

    Also, any time we cannot sell a complete set because some of the items in the set are not in mint condition, the individual items will be offered as "Not Mint" items. This is an excellent opportunity to buy individual figures or other items that we normally sell only in sets.

    Topic: Mint Condition Guarantee
    How do you determine when to sell not-mint condition items?

    Shipments from manufacturers usually contain a small percentage of not-mint items. As soon as our warehouse staff identifies these items, they are added to our website for sale at a reduced cost.

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