Ordering
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Yes! We offer Free Shipping on new orders with the Super Saver shipping method. Orders must exceed $79 before tax. If the order total falls below $79 due to a cancellation, the offer may be removed from your order. This offer does not apply to oversized items with shipping restrictions.
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When, exactly, will items be in stock? Am I guaranteed to get an item by the availability date?
We don't know exactly when items will be in stock. Most manufacturers don't release specific ship-date information in advance. We're provided with generalized shipping periods like "August" or "December." Some manufacturers give specific release dates for the initial launch of a new item, but tha... -
What if an item, description, price, or other content on the website is inaccurate?
We attempt to be as accurate as possible. However, we do not warrant that product descriptions, prices, photographs, availability dates, or other content of this site is accurate, complete, reliable, current, or error-free. We are not responsible for typographical errors, manufacturer delays in d... -
Risk Free Shopping! Order Now and We'll Charge Your Credit Card Later!
We won't charge your credit or debit card until items are in stock. So, go ahead and order now! We never charge credit or debit cards in advance (but we may authorize them for security purposes). If you order multiple items with some items in stock and some items on backorder, we only charge your... -
What if my credit card/payment method declines?
We'll attempt to charge payment for your in stock items three times over the course of two weeks. You will receive an email within 24 hours of each unsuccessful payment attempt with additional details. To update your payment method, please follow the steps below: 1. View “Your Account... -
Yes! The prices posted on our website are all in USD (U.S. Dollars).
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Why is there an authorization on my credit/debit card?
When entering a payment method or while placing an order, we authorize your credit or debit card for a small amount to ensure the security and validity of the card. This authorization is usually removed automatically and instantly, but may take up to a few business days. This does not mean that y... -
Entertainment Earth is physically located in Simi Valley, California, USA. Sales tax is calculated and collected at the time of payment for orders shipping to addresses in the United States and United Kingdom that require it.
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How can I cancel item(s) from my order?
While logged into Your Account, click on Your Items or Your Orders to find the “Cancel Items” link to the left of each eligible item or near the top of the page, respectively. Then follow the steps to cancel each item. Items on orders are eligible for cancelation at any time prior to when it is ... -
I received a coupon on my order, how does it work?
Any promotions on your order will be applied to the first shipment, and so on, until the full value has been used. Your provided payment method will be debited as necessary when the value of coupon(s) has been used.For example, a partial Free Shipping coupon of 5.00 on an order with 20.95 shippin... -
PayPal is a payment option at checkout when your order is completely in stock and you're ordering 10 units or less of each item.
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What methods of payment do you accept?
We accept PayPal, Visa, MasterCard, Discover/Novus, American Express, and JCB debit and credit cards. PayPal is only available online, for items that are in stock, and ordered in quantities of 10 or less. PayPal is charged during checkout. We also accept personal checks, money orders, and cashie... -
Why pre-order now? ("Coming Soon" is good for you!)
We absolutely encourage the process of pre-ordering "Coming Soon" items, because it hedges your bet. You have a better chance of actually getting an item if you pre-order it now (first come, first served - some exceptions apply). You don't even have to PAY now if paying via credit card. We won't ... -
Can I change my order’s shipping address if I'm paying with PayPal?
You cannot change a PayPal order's shipping address once an order is placed. Instead, please cancel the order with the incorrect address and place a new order with an updated shipping address. -
Will I get an invoice with my order?
A packing slip describing the shipment is included in the shipping box. Copies of this document can be saved or printed from your online account. If you're interested in placing a bulk order to resell, head over to our wholesale website: https://www.eedistribution.com/ Send an email to sales@ee...