Anime/Manga, Saki Hanajima

"I had a very good experience with Eddie Alvarez by telephone. He went out of his way to honor a promotion that I had inadvertently overlooked at the time I placed the order. He also answered my other questions in a timely and efficient manner and was very informative. I recognized his name from email communications and would like to say he is an asset to your company. I continue to be a satisfied customer. Thank you."