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Monday - Friday:
7:00am - 6:00pm
Pacific Time

Client Services:
Fax: 1-818-255-0091


Product specifications, prices, ship dates and availability are subject to change without notice.

How Funky Is Your Kitchen? Cool and Geeky Giftware! Buy One, Get One 40% Off!
F.A.Q. - Frequently Asked Questions

F.A.Q. - Frequently Asked Questions
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Top 10 Frequently Asked Questions
International Shipping Rates
What are the full details for the current Free Shipping on New Pre-Orders and Select In-Stock Valued at $79 or More promotion?
International Shipping Methods
Domestic USA Shipping Rates
Hassle Free 90-Day Return Policy
What exclusive items do you have planned? You can tell me... I can keep a secret!
International Duties, Taxes, and Regulations
What are the full details of the Free Shipping on In-Stock Orders $79 or More promotion?
Risk Free Shopping! Order Now and We'll Charge Your Credit Card Later!
Domestic USA Shipping Methods
F.A.Q. Results
Ordering Displaying 1 - 10 of 19 items found (10 listed).
Topic: Ordering
Risk Free Shopping! Order Now and We'll Charge Your Credit Card Later!

We won't charge your credit card until items are in stock. So, go ahead and order now! We never charge credit cards in advance. If you order multiple items with some items in stock and some items on backorder, we only charge your credit card for the items that are in stock and being prepared for shipment.

Topic: Ordering
Count on Excellent Client Service via Telephone, Fax, and E-mail!
We think of our clients as part of the family. This means that when you call us, we're glad to hear from you, and happy to talk to you. We make sure you're treated just the way we like to be treated. In the rare case that something doesn't go quite right, we're going to fix things as best we can. When we answer the phone "How may we provide you with excellent service?" - we mean it!

Whether you intend to collect our products or give them as gifts, we know that you'll be completely satisfied. We appreciate your business!

NEED HELP? Call us now!
  • Order by Phone: 1-800-370-2320
    Monday - Friday, 7am - 5:30pm Pacific Time
Client Services
Topic: Ordering
Why Pre-Order Now? ("Coming Soon" Is Good For You!)
We absolutely encourage the process of pre-ordering "Coming Soon" items because it hedges your bet; you have a better chance of actually getting an item if you pre-order it now. (First come, first served - some exceptions apply.) You don't even have to PAY now – we won't charge your credit card until an item actually comes in stock.

Our systems automatically fill orders on a FIRST-COME, FIRST-SERVED basis (some exceptions apply). We don't "allocate" products. (Allocate is a dirty word in this industry that means shipping products to other people before we ship to you – regardless of when you ordered.)

If you ordered an item when it was first posted on our website, you are FAR more likely to receive it than if you order this item today. And if you wait until a later date to order an item, you might never actually get it because it may not EVER come in stock.

It's even possible that your fellow collectors and gift purchasers (your competitors) have pre-ordered every single piece of an item that we might be getting. (This is called "PRE-SOLD OUT.")

Don't let that happen to you! Don't be left out! Pre-order now!
Topic: Ordering
What methods of payment do you accept?
We accept Visa, MasterCard, Discover/Novus, American Express and JCB Debit and Credit Cards

We accept Visa, MasterCard, Discover/Novus, American Express, and JCB Debit and Credit Cards. We also accept Money Orders and Cashier's Checks in U.S. Dollars for items that are in stock. Contact Client Services if you wish to pay by Personal Check, Money Order, or Cashier's Check. Sorry, we do not accept CODs.

Very important note: Your credit card will NOT be charged until items are ready for shipment.
Topic: Ordering
Do I need an "Account" to order?
No, you do not need to have an account to order. Simply add items to your shopping cart, press "Checkout," and follow the directions to enter your e-mail address and password. Then you will enter your shipping address and payment information. Your order is confirmed when you receive an Internet Order Number on the Receipt page during checkout and via e-mail.
Topic: Ordering
Will I receive an e-mail confirmation of my order?
Yes, you will receive an Order Confirmation e-mail with your Internet Order Number immediately after you click the "Place Your Order" button. You will also get Order Status and Shipping Confirmation e-mails. Furthermore, if you have items on backorder for more than 30 days, you will receive monthly Order Status e-mails.
Topic: Ordering
Why don't I get a customer number as soon as I place an order?
You will receive a customer number on the second e-mail confirmation titled "Order Status." We issue customer numbers as your order is imported into our main database. For security reasons, our main customer database is not "live" on our website and therefore, no customer number is given at the time you order. Customer numbers are sent on Order Status e-mails, as well as printed on all invoices. You can also e-mail or call Client Services to find out your customer number.
Topic: Ordering
What if an item, description, price, or other content on the website is inaccurate?
We attempt to be as accurate as possible. However, we do not warrant that product descriptions, prices, photographs, or other content of this site is accurate, complete, reliable, current, or error free. We are not responsible for typographical errors, manufacturer delays in delivery, or changes to products. All product descriptions, case assortments, variations, prices, and ship dates are subject to change and availability without notice. Please see our legal disclaimer for more information.
Topic: Ordering
Am I guaranteed to get an item in the promised shipping period or availability date?
No. Entertainment Earth does not manufacture products. We rely on other companies to supply our merchandise. Because of this, Entertainment Earth is not responsible for manufacturer delays in delivery, manufacturer shortages in delivery, manufacturer non-delivery of product, manufacturer changes, manufacturer modifications, or manufacturer cancellations. Furthermore, a manufacturer most likely will not notify Entertainment Earth of these situations. Because of this, we have no way to advise our customers of these situations and therefore, we cannot implement any type of product ship date or availability guarantee to our customers.
Topic: Ordering
Is your website secure?
Yes. We use an Extended Validation(EV) Authenticated Secured Socket Layer(SSL) Certificate provided by Network Solutions that encrypts data that you transmit over the internet. This level of security is maintained and upgraded to the standards of the most current technology available.
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