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F.A.Q. - Frequently Asked Questions

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Top 10 Frequently Asked Questions
1.
International Shipping Rates
2.
What are the full details for the current Free Shipping on New Pre-Orders and Select In-Stock Valued at $79 or More promotion?
3.
International Shipping Methods
4.
Domestic USA Shipping Rates
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International Duties, Taxes, and Regulations
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9.
Domestic USA Shipping Methods
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F.A.Q. Results
Shipping Displaying 1 - 10 of 22 items found (10 listed).
 
Display:
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Topic: Shipping
Domestic USA Shipping Methods
Entertainment Earth, Inc. offers multiple shipping methods to most areas in the United States. Merchandise ships from Simi Valley, California.

  1. Super Saver - FedEx Smartpost via USPS is our most economical shipping method. Please allow up to 3-8 business days within the contiguous U.S. for your in-stock items to arrive (1 business day for processing and 2-7 business days for shipping). This shipping method is trackable and uses both the U.S. Postal Service and FedEx together. It works by having FedEx pick up your shipment from us and generate a tracking number for it. Next, FedEx delivers your shipment to a post office near you. The shipment is then delivered to you via the U.S. Postal Service. Shipping to PO Boxes, Military Bases (APO, FPO, etc.), and U.S. Territories (Puerto Rico, Guam, etc.) is available with this shipping method. Add 2 business days if shipping to Alaska, Hawaii or U.S. Territories.

  2. Standard - FedEx Home Delivery Continental USA is available for residential clients who require deliveries made Tuesday through Saturday between 9 a.m. and 8 p.m. Please allow up to 2-7 business days for your in-stock items to arrive (1 business day for processing and 1-6 business days for shipping). This shipping method is trackable. Shipping to PO Boxes, Military Bases (APO, FPO, etc.), and U.S. Territories (Puerto Rico, Guam, etc.) is NOT available with this shipping method. Add 2 business days if shipping to Alaska or Hawaii.

  3. Standard - FedEx Ground Commercial offers service to commercial locations during regular business hours. Please allow up to 2-7 business days for your in-stock items to arrive (1 business day for processing and 1-6 business days for shipping). This shipping method is trackable. Shipping to PO Boxes, Military Bases (APO, FPO, etc.), and U.S. Territories (Puerto Rico, Guam, etc.) is NOT available with this shipping method. Add 2 business days if shipping to Alaska or Hawaii.

  4. 3 Day - Express Saver is available for expedited deliveries. Orders placed after 10:00 AM Pacific Time may not be processed until the following business day. Please allow up to 3-5 business days for your in-stock items to arrive. This shipping method is trackable. Please contact Client Services (cs@entertainmentearth.com) to use this shipping method.

  5. 2nd Day Air is available for express deliveries. Orders placed after 10:00 AM Pacific Time may not be processed until the following business day. Please allow 2-3 business days for your in-stock items to arrive. This shipping method is trackable.

  6. Next Day Air is available for urgent deliveries. Orders placed after 10:00 AM Pacific Time may not be processed until the following business day. Please allow 1-2 business days for your in-stock items to arrive. This shipping method is trackable. Please contact Client Services (cs@entertainmentearth.com) to use this shipping method.

The shipping methods you qualify for are offered in Step 3 during the Checkout process. Other shipping methods may be available on request. Please e-mail Client Services (cs@entertainmentearth.com) or include a comment with your order for more information. Not all shipping methods are available in all locations.

Topic: Shipping
Domestic USA Shipping Rates
Super Saver - FedEx Smartpost via USPS.
Please allow up to 3-8 business days for your in-stock items to arrive (1 business day for processing and 2-7 business days for shipping). This shipping method is trackable and uses both the U.S. Postal Service and FedEx together. Shipping and Processing rates are as follows for orders with a subtotal of:

$0 - $15.00= $4.95
$15.01 - $25.00= $6.95
$25.01 - $40.00= $7.95
$40.01 - $55.00= $9.45
$55.01 - $70.00= $9.95
$70.01 - $85.00= $12.95
$85.01 - $115.00= $14.45
$115.01 - $140.00= $15.95
$140.01 - $185.00= $20.95
$185.01+ = 11% of the subtotal.

Standard - FedEx Home Delivery Continental USA.
Please allow up to 2-7 business days for your in-stock items to arrive (1 business day for processing and 1-6 business days for shipping). This shipping method is trackable. Shipping and Processing rates are as follows for orders with a subtotal of:

$0 - $15.00= $8.95
$15.01 - $25.00= $9.95
$25.01 - $40.00= $11.95
$40.01 - $55.00= $12.95
$55.01 - $70.00= $13.95
$70.01 - $85.00= $16.95
$85.01 - $115.00= $21.95
$115.01 - $140.00= $22.95
$140.01 - $185.00= $27.95
$185.01+ = 15% of the subtotal.

Standard - FedEx Ground Commercial.
Please allow up to 2-7 business days for your in-stock items to arrive (1 business day for processing and 1-6 business days for shipping). This shipping method is trackable. Shipping and Processing rates are as follows for orders with a subtotal of:

$0 - $15.00= $8.95
$15.01 - $25.00= $9.95
$25.01 - $40.00= $11.95
$40.01 - $55.00= $12.95
$55.01 - $70.00= $13.95
$70.01 - $85.00= $16.95
$85.01 - $115.00= $21.95
$115.01 - $140.00= $22.95
$140.01 - $185.00= $27.95
$185.01+ = 15% of the subtotal.

2nd Day Air.
Orders placed after 10:00 AM Pacific Time may not be processed until the following business day. Please allow 2-3 business days for your in-stock items to arrive. This shipping method is trackable. Shipping and Processing rates are as follows for orders with a subtotal of:

$0 - $15.00= $16.95
$15.01 - $25.00= $22.95
$25.01 - $40.00= $29.95
$40.01 - $55.00= $39.95
$55.01 - $70.00= $44.95
$70.01 - $85.00= $49.95
$85.01 - $115.00= $59.95
$115.01 - $140.00= $89.95
$140.01 - $185.00= $99.95
$185.01+ = 55% of the subtotal.

Topic: Shipping
Do you accept International Orders?
Yes! We have thousands of satisfied customers all around the world. We will gladly ship to most countries.
Topic: Shipping
International Shipping Methods
Entertainment Earth, Inc. offers shipping options prior to checkout. Contact Client Services for other possible shipping options. Merchandise ships from Simi Valley, California.

  1. USPS Priority Mail International. Please allow up to 9-14 business days for your in-stock items to arrive. This shipping method is NOT trackable.

  2. USPS Express Mail International. Please allow up to 6-10 business days for your in-stock items to arrive. This shipping method is trackable.

The shipping methods you qualify for are offered on Step 3 during the Checkout process. Other shipping methods may be available on request. Please email Client Services (cs@entertainmentearth.com) or include a comment with your order for more information. Not all shipping methods are available in all locations.

Topic: Shipping
International Shipping Rates
USPS Priority Mail International.
Please allow up to 9-14 business days for your in-stock items to arrive. This shipping method is NOT trackable. Shipping and Processing rates are as follows for orders with a subtotal of:
  • Shipping to Canada
    $0 - $15 = $17.95
    $15.01 - $25 = $20.95
    $25.01 - $40 = $22.95
    $40.01 - $55 = $24.95
    $55.01 - $70 = $28.95
    $70.01 - $85 = $31.95
    $85.01 - $115 = $40.95
    $115.01 - $140 = $51.95
    $140.01 - $185 = $59.95
    $185.01+ = 27% of the subtotal.

  • Shipping to Mexico
    $0 - $15 = $18.95
    $15.01 - $25 = $24.95
    $25.01 - $40 = $28.95
    $40.01 - $55 = $33.95
    $55.01 - $70 = $39.95
    $70.01 - $85 = $44.95
    $85.01 - $115 = $57.95
    $115.01 - $140 = $73.95
    $140.01 - $185 = $86.95
    $185.01+ = 40% of the subtotal.

  • Shipping Worldwide
    $0 - $15 = $22.95
    $15.01 - $25 = $31.95
    $25.01 - $40 = $36.95
    $40.01 - $55 = $42.95
    $55.01 - $70 = $50.95
    $70.01 - $85 = $59.95
    $85.01 - $115 = $76.95
    $115.01 - $140 = $97.95
    $140.01 - $185 = $115.95
    $185.01+ = 50% of the subtotal.
USPS Express Mail International.
Please allow up to 6-10 business days for your in-stock items to arrive. This shipping method is trackable. Shipping and Processing rates are as follows for orders with a subtotal of:
  • Shipping to Canada
    $0 - $15 = $24.95
    $15.01 - $25 = $28.95
    $25.01 - $40 = $31.95
    $40.01 - $55 = $34.95
    $55.01 - $70 = $39.95
    $70.01 - $85 = $44.95
    $85.01 - $115 = $56.95
    $115.01 - $140 = $71.95
    $140.01 - $185 = $82.95
    $185.01+ = 40% of the subtotal.

  • Shipping Worldwide
    $0 - $15 = $33.95
    $15.01 - $25 = $43.95
    $25.01 - $40 = $50.95
    $40.01 - $55 = $57.95
    $55.01 - $70 = $69.95
    $70.01 - $85 = $79.95
    $85.01 - $115 = $104.95
    $115.01 - $140 = $132.95
    $140.01 - $185 = $157.95
    $185.01+ = 75% of the subtotal.
The easiest way to determine shipping costs to your country is to use our International Shipping Calculator. Simply add the item (or items) you are interested in to your shopping cart, and then click the "View" or "Cart" button. On the bottom of that page there is an International Shipping Calculator. Choose your country and type in your postal code. A shipping quote will be displayed.

Topic: Shipping
International Duties, Taxes, and Regulations
You are responsible for any and all import duties, taxes, or brokerage fees. Entertainment Earth is not responsible for these charges. Certain products may have restrictions or other regulations that may prohibit delivery to your country. IMPORTANT: Please contact your local customs department for more information.
Topic: Shipping
Will I receive an e-mail confirmation of my shipment?
Yes. Notification of your shipment(s) and any available tracking numbers will be e-mailed to you as soon as items complete the picking, packing, and shipping process. At this point, your shipment(s) will be waiting for the shipping carrier to pick up your packages at our warehouse.

Please make sure you adjust your spam filters to whitelist cs@entertainmentearth.com
Topic: Shipping
When will my order arrive?
We want to ship your in-stock products as quickly as possible. Items in stock will begin the picking, packing, and shipping process as soon as your credit card is charged. Processing time varies, but it usually takes only 1 business day. Transit time depends on the shipping method you select.
Topic: Shipping
If my order requires multiple shipments, how am I charged for shipping and processing?
The full amount of shipping and processing will be charged when the first item on an order ships. For example, if you order one item that is in stock and two that are not, we'll send you the item that is in stock now and charge you for the shipping of all three. The other two items will follow as soon as they are available, with no additional shipping charges.
Topic: Shipping
When will my merchandise ship if I place an order for in-stock items?
Items in stock will begin the picking, packing, and shipping process as soon as your credit card is charged. Processing time varies, but it usually takes 1 business day. Transit time depends on the shipping method you select.
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E-mail Customer Service
cs@entertainmentearth.com
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