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F.A.Q. - Frequently Asked Questions

F.A.Q. - Frequently Asked Questions
 Action Figure F.A.Q.
 Entertainment Earth Exclusive F.A.Q.
 Just Curious?
 Mint Condition Guarantee
 Ordering
 Returns
 Shipping
 Stock Status
 Using Your Account
 F.A.Q. Search
Top 10 Frequently Asked Questions
1.
 Hassle Free 90-Day Return Policy
2.
 What exclusive items do you have planned? You can tell me... I can keep a secret!
3.
 International Shipping Rates
4.
 International Shipping Methods
5.
 Domestic USA Shipping Rates
6.
 Domestic USA Shipping Methods
7.
 International Duties, Taxes, and Regulations
8.
 Risk Free Shopping! Order Now and We'll Charge Your Credit Card Later!
9.
 Count on Excellent Client Service via Telephone, Fax and E-mail!
10.
 What do your telephone operators know that is not on the website?
Ordering
 
  • Risk Free Shopping! Order Now and We'll Charge Your Credit Card Later!
  • Count on Excellent Client Service via Telephone, Fax and E-mail!
  • Why Pre-Order Now? (Coming Soon is Good for You!)
  • What methods of payment do you accept?
  • Do I need an "Account" to order?
  • Will I receive an email confirmation of my order?
  • Why don't I get a customer number as soon as I place an order?
  • What if an item, description, price or other content on the web site is inaccurate?
  • Am I guaranteed to get an item in the promised shipping period or availability date?
  • Is your web site Secure?
  • I don't trust the security of the Internet. Have you had reports of credit card fraud?
  • What security measures do you take with customer orders placed on the Internet?
  • How can I add / remove / modify / or change items in my order?
  • How can I cancel my order?
  • Do you charge sales tax?
  • Can I pay for an item in installments?
  • Where do I find my Security Code / CID Number?
    		•

    Mint Condition Guarantee
     
  • What is the Entertainment Earth Mint Condition Guarantee?
  • Why is C-10 Mint Condition nearly impossible to find?
  • What about the condition of pre-orders?
  • How can Entertainment Earth offer a Mint Condition Guarantee?
  • What if I receive a mint product in not-mint condition?
  • When does the Mint Condition Guarantee not apply?
  • What is a "Not Mint" item? Do you sell things in not-mint condition?
  • How do you determine when to sell not-mint condition items?


    • Stock Status
     
  • What do our stock statuses mean?


    • Shipping
     
  • Domestic USA Shipping Methods
  • Domestic USA Shipping Rates
  • Do you accept International Orders?
  • International Shipping Methods
  • International Shipping Rates
  • International Duties, Taxes, and Regulations
  • Will I receive an e-mail confirmation of my shipment?
  • When will my order arrive?
  • If my order requires multiple shipments, how am I charged for shipping and processing?
  • When will my merchandise ship if I place an order for in-stock items?
  • When will my merchandise ship if I place an order with backordered items?
  • When will my merchandise ship if I place an order with both in-stock and backordered items?
  • Can you double-box / double-pack my order?
  • Can you send me a factory-sealed case of action figures?
  • Can you send my order in a plain box?
  • Can you leave special instructions for the delivery person?
  • Can you mark my international shipment as a "gift" to reduce customs charges? What paperwork is included with my order?


    • Returns
     
  • Hassle Free 90-Day Return Policy


    • Using Your Account
     
  • How can I change my e-mail address or password?
  • How can I review my order history?
  • How can I track my order?
  • Do I need an "Account" to order?

    		•   Action Figure F.A.Q.
     
  • What is a "wave"?
  • What is a "collection"?
  • What exclusive Star Wars items do you have? Will you carry more in the future?
  • In the past, you've had a lot of items that have sold out and came back. There's an item I'm looking for and was wondering when it might come back in stock?
  • What figures have I missed? What will be coming out?
  • Can I "subscribe" to order all the figures from you?
  • What's a Jedi Master Point?
  • What is a Commtech Chip?
  • What is a Jedi Force File?
  • What is a Holographic Bonus Figure?
  • Hasbro has made a lot of different Star Wars figure lines, which ones are still being made?
  • Am I going to get all of the figures listed in a specific assortment?
  • When (exactly) will the new figures be in stock?
  • Can you announce action figure case breakdowns any sooner?
  • When will you know what the exact contents of "X" case assortment are?
  • I have seen the [New Figures, New Toys etc.] at my local store. Why don't you have them yet?
  • Where can I see pictures of my favorite (non-Star Wars) figures?
  • Why does it take longer for you to get some Hasbro items in stock than other stores?
  • Do you send out a factory sealed cases of action figures?
  • How does Entertainment Earth determine if figures will be sold as a set versus a case?
  • How does Entertainment Earth determine when action figures will be sold individually?
  • There's a toy I want to buy but you guys don't have it listed on your web site-- can you get it for me?
  • What is a "chase" figure?
  • When will you carry figures, statues, or other plastic goodies from my favorite video game, TV show, movie, or Japanese soap commercial?
  • I have a great idea for an action figure! Can I tell you about it, in detail, and then can you go make it and give me a credit on the box and a cut of the revenues and..?
  • What's a "variation"? And is it any different from a "running change"?
  • Some action figures are really popular and always sell out. Why don't they just keep making more?
  • In Star Wars collecting, what does "Expanded Universe" mean?
  • There's a Star Wars figure (and a lot of other figures) I really want-- who should I tell about it so they can make it for me?
  • There were some figures I remember seeing somewhere-- online and in magazines-- and it looks like they never came out. What happened?
  • What makes a figure/collectible "not mint"? What's wrong with it?
  • How does the mint condition guarantee work with ordering by the case?
  • What kind of condition can I expect my figures to be in when I get them? Just how mint is "mint?"
  • Some items you sell don't have a height, but say "1:6 scale" or "1:10 scale." What does that mean?

    • Just Curious?
     
  • What do your telephone operators know that is not on the website?
  • Are Entertainment Earth receipts accepted in mail-in toy promotions?
  • How often is your website updated?
  • Could you guys possibly e-mail more than just newsletters, but also pictures of new products?
  • How long have you been in business?
  • I don't like to read, but I do like for people to talk to me and I like to watch videos that explain how things work. What does your site have for someone like me?
  • What does "Just 1 Left" mean?
  • Why do items appear in your "Great Deals" listing? What makes them a great deal?
  • How can I get your print catalog?

    • Entertainment Earth Exclusive F.A.Q.
     
  • I have a great idea for an exclusive for you! Who can I suggest it to?
  • Are all of these droids in the EE Exclusive Star Wars Astromech Droids Set from the movies? If so, where are they from?
  • I loved your Exclusive Star Wars Astromech Droid Action Figure Sets from 2006. I have a list of more droids I want to see. When are you going to make more of these sets?
  • What exclusive items do you have planned? You can tell me... I can keep a secret!
  • What happened to those older exclusives you used to have, like the Seth Green Oz figure and the Clone Troopers? Are you going to get more?

    • Need More Help?
    E-mail Client Services
    cs@entertainmentearth.com


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