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F.A.Q. - Frequently Asked Questions

F.A.Q. - Frequently Asked Questions
 Action Figure F.A.Q.
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Top 10 Frequently Asked Questions
International Shipping Rates
What are the full details for the current Free Shipping on Select Pre-Orders Valued at $79 or More promotion?
International Shipping Methods
Hassle Free 90-Day Return Policy
What are the full details of the Free Shipping on In-Stock Orders of $79 or More promotion?
Domestic USA Shipping Rates
What exclusive items do you have planned? You can tell me... I can keep a secret!
International Duties, Taxes, and Regulations
Risk Free Shopping! Order Now and We'll Charge Your Credit Card Later!
Domestic USA Shipping Methods
  • Risk Free Shopping! Order Now and We'll Charge Your Credit Card Later!
  • Count on Excellent Client Service via Telephone, Fax, and E-mail!
  • Why Pre-Order Now? ("Coming Soon" Is Good For You!)
  • What methods of payment do you accept?
  • Do I need an "Account" to order?
  • Will I receive an e-mail confirmation of my order?
  • Why don't I get a customer number as soon as I place an order?
  • What if an item, description, price, or other content on the website is inaccurate?
  • Am I guaranteed to get an item in the promised shipping period or availability date?
  • Is your website secure?
  • I don't trust the security of the Internet. Have you had reports of credit card fraud?
  • What security measures do you take with customer orders placed on the Internet?
  • How can I add / remove / modify / or change items in my order?
  • How can I cancel my order?
  • Do you charge sales tax?
  • Can I pay for an item in installments?
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  • Do you accept Paypal?

  • Mint Condition Guarantee
  • What is the Entertainment Earth Mint Condition Guarantee?
  • Why is C-10 Mint Condition nearly impossible to find?
  • What about the condition of pre-orders?
  • How can Entertainment Earth offer a Mint Condition Guarantee?
  • What if I receive a mint product in not-mint condition?
  • When does the Mint Condition Guarantee NOT apply?
  • What is a "Not Mint" item? Do you sell things in not-mint condition?
  • How do you determine when to sell not-mint condition items?

  • Stock Status
  • What do your stock statuses mean?

  • Shipping
  • Domestic USA Shipping Methods
  • Domestic USA Shipping Rates
  • Do you accept International Orders?
  • International Shipping Methods
  • International Shipping Rates
  • International Duties, Taxes, and Regulations
  • Will I receive an e-mail confirmation of my shipment?
  • When will my order arrive?
  • If my order requires multiple shipments, how am I charged for shipping and processing?
  • When will my merchandise ship if I place an order for in-stock items?
  • When will my merchandise ship if I place an order with backordered items?
  • When will my merchandise ship if I place an order with both in-stock and backordered items?
  • Can you double-box / double-pack my order?
  • Can you send me a factory-sealed case of action figures?
  • Can you send my order in a plain box?
  • Can you leave special instructions for the delivery person?
  • Can you mark my international shipment as a "gift" to reduce customs charges? What paperwork is included with my order?
  • What is an LTL shipment?
  • What are the full details for the current Free Shipping on Select Pre-Orders Valued at $79 or More promotion?
  • What are the details on the Daily Deals promotion?
  • What are the full details of the Free Shipping on In-Stock Orders of $79 or More promotion?
  • What are the full details of the current Free Shipping on In-Stock Orders of $79 or More and Free Shipping on Select Pre-Order Items of $79 or More Promotions?
  • What are the details of the promotion on Funko Pop! Vinyl Figures?
  • What are the details of the Great Eastern Entertainment Sale?

  • Returns
  • Hassle Free 90-Day Return Policy

  • Using Your Account
  • How can I change my e-mail address or password?
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  •   Action Figure F.A.Q.
  • What is a "wave"?
  • What is a "collection"?
  • What exclusive Star Wars items do you have? Will you carry more in the future?
  • In the past, you've had a lot of items that sold out and then came back. There's an item I'm looking for and was wondering when it might come back in stock?
  • What figures have I missed? What will be coming out?
  • Can I "subscribe" to order all the figures from you?
  • What is a "Jedi Master Point"?
  • What is a "CommTech Chip"?
  • What is a "Jedi Force File"?
  • What is a "Holographic Bonus Figure"?
  • Am I going to get all of the figures listed in a specific assortment?
  • When, exactly, will the new figures be in stock?
  • Can you announce action figure case breakdowns any sooner?
  • When will you know what the exact contents of the "X" case assortment are?
  • I have seen the (new figure, new toys, etc.) at my local store. Why don't you have them yet?
  • Where can I see pictures of my favorite non-Star Wars figures?
  • Why does it take longer for you to get some Hasbro items in stock than other stores?
  • Do you send out factory-sealed cases of action figures?
  • How does Entertainment Earth determine if figures will be sold as a set versus a case?
  • How does Entertainment Earth determine when action figures will be sold individually?
  • There's a toy I want to buy but you guys don't have it listed on your website. Can you get it for me?
  • What is a "chase" figure?
  • When will you carry figures, statues, or other plastic goodies from my favorite video game, TV show, movie, or Japanese soap commercial?
  • I have a great idea for an action figure! Can I tell you about it, in detail, and then can you make it and give me credit on the box and a cut of the revenues and...?
  • What is a "variation"? And is it any different from a "running change"?
  • Some action figures are really popular and always sell out. Why don't they just keep making more?
  • In Star Wars collecting, what does "Expanded Universe" mean?
  • There's a Star Wars figure (and a lot of other figures, too) that I really want. Who should I tell so they can make them for me?
  • There were some figures I remember seeing somewhere-- online or in magazines-- and it looks like they never came out. What happened?
  • What makes a figure/collectible "not mint"? What's wrong with it?
  • How does Mint Condition Guaranteed work with ordering by the case?
  • What kind of condition can I expect my figures to be in when I get them? Just how mint is "mint"?
  • Some items you sell don't have a height, but say things like "1:6 scale" or "1:10 scale." What does that mean?

  • Just Curious?
  • What do your telephone operators know that is not on the website?
  • Are Entertainment Earth receipts accepted in mail-in toy promotions?
  • How often is your website updated?
  • Could you guys possibly e-mail more than just newsletters, but also pictures of new products?
  • How long have you been in business?
  • I don't like to read, but I do like for people to talk to me and I like to watch videos that explain how things work. What does your site have for someone like me?
  • What does "Just 1 Left" mean?
  • Why do items appear in your "Great Deals" listing? What makes them a great deal?
  • How can I get your print catalog?

  • Entertainment Earth Exclusive F.A.Q.
  • I have a great idea for an exclusive for you! Who can I suggest it to?
  • I loved your Exclusive Star Wars Astromech Droid Action Figure Sets from 2006. I have a list of more droids I want to see. When are you going to make more of these sets?
  • What exclusive items do you have planned? You can tell me... I can keep a secret!
  • What happened to those older exclusives you used to have, like the Seth Green Oz figure and the Mandalorians? Are you going to get more?

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