Encanto Family Madrigal Backpack and Lunch Tote Set

"I have been a loyal EE customer starting back in 2002. I also made the mistake of ordering from Amazon. My figure came in a bent box and had scratches on the plastic. When it came time for me to do a return they made it difficult. My EE orders ALWAYS come to me in mint condition. I think from now on I will stick with this company since it's an amazing place to find proper shipping and handling of what I purchase. There are few sites that have the evel of customer support as well."